We've compiled some of our most frequently asked questions below. However, if you have any other questions or concerns, please don't hesitate to contact us.
Our preferred method of payment is by credit/debit card. We accept Visa Credit, Visa Debit, Visa Electron, MasterCard, Maestro, American Express, Diners and JCB.
All our online credit card transactions are processed through Sagepay and complies fully with EU online credit card processing legislation.
New customers - companies wishing to apply for a credit account must register first and apply for a credit account online.
Government accounts i.e Council, NHS, Police, MOD, Schools, Universities, Colleges etc qualify for instant credit facilities.
Opening an Account
If you would like to open an account contact us via e mail or phone and we set this in motion. This will be subject to appropriate credit checks
What do I do with my discount code?
If you have a discount code please enter this while you are in your shopping basket in the field.
I am outside the UK can I still order?
Yes you can. Please contact our customer service with your quote or enquiry. All our prices are based on delivery to UK Mainland destinations only.
What are your contact details?
Our full contact details including directions on how to find us can be found on our here
Can you provide installation?
Yes. MS Storage can provide trained and qualified installation teams to install all of our products if required.
The cost of installation is dependent on which product is to be installed and the size of the job itself.
Please call one of our friendly staff on if you would like a quotation for an installation.
What do I do if I have a missing item?
If the product has been included on the delivery note - but is missing from the delivery - then please telephone our team on 01625 874 220 who will arrange for the immediate despatch of a replacement.
Please note that often products are packaged and despatched separately. Please use your Delivery Note that will show what you should have received. The rest of your order will be on the way to you.
What happens if my goods are damaged?
Our products are delivered using external couriers. We work with our couriers and have stringent measurements and service that they must adhere to. However, from time to time damage does happen. Phone us as soon as you have received your goods and noted the damage. We would like to hear from you within 24 hours. If you notice the damage at the point of delivery it is important that you record the damage on the driver’s delivery note when you sign for the package. Then contact the Storage Direct Team to sort out a replacement. We strongly recommend that you reject the delivery if the damage is extensive.
My goods have not arrived what do I do?
First make sure ALL products are due on the date in question. Then either phone us or e mail us giving us your details and we will get back to you quickly
What do I do if I don’t want the product?
Should you need to return any of your items simply call our team on 01625 874 220 or email the Team at firstname.lastname@example.org . Our team can offer an exchange for a more suitable storage solution, or if you’d prefer we will refund the cost of your goods and arrange for your products be collected from you.
Do not send your products back without previously advising us.
We will offer refund (less original carriage charge) or exchange subject to the condition of your goods and we must be notified within 48 hours of purchase.